Aurora Support Services

Privacy Policy

 

Who we are

Our website address is: https://aurorass.org.au

Introduction

Aurora Support Services Inc. is a non-profit organization committed to protecting the privacy and security of the personal information of our website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us through our contact form.

By using our website, you agree to the practices described in this Policy.

Information we collect

Information You Provide Voluntarily: When you complete our contact form, we may collect the following personal information:

 

    • Name

    • Email address

    • Phone number

    • Any message or information you choose to provide

Automatically Collected Information (Basic Site Usage): When you browse our website, we may automatically collect:

 

    • IP address

    • Browser type

    • Device information

    • Pages visited

    • Time and date of access

This information is collected for analytics and security purposes and does not identify you personally.

How we use your information

We may use your personal information to:

 

    • Respond to your inquiries or messages

    • Provide information about our programs or activities

    • Improve our website and its functionality

    • Maintain security and prevent misuse

    • Comply with legal obligations

We do not sell, rent, or trade your personal information.

Legal basis for processing

If your information is protected by the Privacy Act 1988 or similar laws, we process personal data on the following legal bases:

 

    • Your consent (when you submit the contact form)

    • Our legitimate interest in managing and improving our website

    • Compliance with legal obligations

How we share your information

We may share your information only with:

 

    • Trusted service providers who help operate our website (e.g., hosting or email services)

    • Authorities if required by law, regulation, or legal process

We do not share your information with third parties for marketing purposes.

How long we retain your data

We keep your personal information only as long as necessary for the purposes outlined in this Policy, such as responding to inquiries or fulfilling legal requirements.

Data security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of internet transmission is completely secure.

Your rights

Depending on your location, you may have the right to:

 

    • Access the personal information we hold about you

    • Request corrections or updates

    • Request deletion of your information

    • Withdraw consent

    • Object to or restrict processing

To exercise these rights, please contact us at: info@aurorass.org.au

Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

Children’s privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Aurora Support Services Inc.

Email: info@aurorass.org.au

Phone: (03)9401-1844

Address: 851 High Street, Epping, 3076 Victoria Australia

Last updated

30th November 2025